WEST SHORE ALERT

West Shore Alert is a regional public alert notification system.  This is a different system then the District of Highlands "Notify Me".  Signing up for Notify Me will keep you updated on the District of Highlands and events which occur in the District of Highlands.  West Shore Alert will notify you of events in the District of Highlands as well as regional events.

As a resident of Highlands you may wish to sign up for both systems.

PUBLIC ALERT NOTIFICATION SYSTEM

Sign Up now to receive public safety alerts!

It only takes a few minutes. Simply create a user name and password, and program at least one communication device and valid civic (physical) address within the District of Highlands. (Please indicated in your registration that your "City" is "Highlands").  Login any time to update your contact information.

The Highlands and Westshore Alert Public Alert Notification System (PANS) is now powered by Alertable. PANS informs subscribers of major emergencies or disasters that may impact you, or your family. If you live, work, or play in the Highlands and surrounding communities, you are invited to register.

Signing up is easy and can be done from your mobile phone, tablet, or computer. There is no fee to sign up.

Once you sign up, you are able to select the municipalities you would like to receive alerts from, the types of alerts you would like to receive, as well as set a home location.

PANS provides you with critical life-saving information during emergencies, such tsunami or wildfire. We encourage residents to download the Alertable app or visit Alertable.ca to receive additional advisory information, such as weather warnings or road safety information.  

Sign up to receive emergency notifications by text message, email, or phone call by clicking on the link above. We also encourage residents to download the Alertable app for iOS and Android smartphones. 

Frequently Asked Questions:

When I enter my phone number, it says ‘invalid phone number’, why?

When entering your phone number, make sure that you do not put a 1 in front of the number or use dashes (-) between the numbers. If you would like to receive a phone call rather than a text message for emergency notifications, please use the appropriate ‘click here’ button above.

Can I register more than one phone number or email address?

Yes, you can register as many phone numbers and email addresses as you would like.

Do I have to pay to receive phone or text notifications?

No, the service is completely free of charge.

How do I unsubscribe from receiving emails?

To unsubscribe from email notifications, go to the signup the signup form on the PEASI Page. Select 'Existing Subscriber' and enter your email address and click/tap 'Sign In'. Enter the access code that will be sent to your email address. Select 'Close Account' and confirm that you no longer want to receive email notifications.

How do I unregister my phone number?

To unsubscribe from SMS or phone notifications, go to the signup form on the PEASI Page.  Select 'Existing Subscriber' and enter your phone number and click/tap 'Sign In'.  Enter the access code that will be sent to your phone number. Select 'Close Account' and confirm that you no longer want to receive email notifications.

How do I receive alerts if my mobile phone is on silent?

The best way to ensure that you hear notifications even when your mobile phone’s volume is off is to download the Alertable app and turn on ‘Override Silent Mode’. The Public Alert Notification System uses multiple phone numbers to send emergency notifications to ensure that subscribers receive notifications right away; there is no contact number that can be saved in your contacts to bypass the ‘Do Not Disturb’ function.

What if I don’t sign up?

You will only receive notifications if you sign up for this service, however, information will still be available from your local emergency program and local media coverage.

Will my contact information be shared?

No. The information provided is confidential and will not be used for any other purpose.

How can I learn more about the system?

The Alertable system is powered by PEASI, a Canadian Company providing Public Alert Notification System services to businesses, communities, and government agencies across Canada. All data is stored in highly secured Data Centres located in Canada.
Learn more about PEASI by clicking here.

Having problems registering?

For technical issues, including support for registration and opting out, please contact Alertable Customer Service at customer.service@peasi.com.

For more information, please visit the Alertable FAQ page here.

ABOUT THE PROVINCIAL ALERTING SYSTEM

British Columbia’s wireless public alerting system is called “Alert Ready” and does not replace the need for the Highland’s Public Alert Notification System. For more information on Alert Ready, visit Emergency Info BC.

Privacy Notice
Due to privacy laws in British Columbia, notifications can only be sent to a private phone or email when a citizen grants permission, which is why PANS is a subscriber-based service. All personal contact information provided will remain confidential and will not be used for any other purpose. The Highlands will not have access to any app based information, including current location. Please see the link to Alertable’s privacy policy here.

What is my local Emergency Program?

The mandate of the program is to help people to help themselves by preparing for any disaster. More information regarding the program can be found on our Emergency Planning page or by contacting  the Fire Chief, Dean Ford (Emergency Program Coordinator) and/or Assistant Fire Chief, Jason Schuttinga, (Deputy Emergency Program Coordinator) at (250) 474-1773. or email Emergency Program Coordinator.